Our Senior Leadership Team
Hermitage Hall is dedicated to helping young people heal from the trauma they’ve experienced and the challenges they’ve overcome. That work can’t be done without an equally dedicated staff of behavioral health professionals. Our clinical department is comprised of licensed professional counselors, psychologists, and social workers that hold a minimum of a master’s degree in their area of expertise. The medical team includes a board-certified pediatrician and psychiatrist, and our teachers are certified in Special Education.
Read on to learn more about the group of senior leaders that guide our mission to provide the level of high-quality care and treatment our residents deserve.
Karla Quinn, Chief Executive Officer – Letter from the CEO
Mitzi Milts, Chief Financial Officer
Mitzi joined Hermitage Hall in October 2012 as the CFO. Mitzi has extensive experience working in both the private and public financial sectors. Before Hermitage Hall, she was the Chief Financial Officer with Natchez Trace Youth Academy. Mitzi has her bachelor’s from Middle Tennessee State University and is a Certified Public Accountant.
Gladys Bush, MD, Medical Director
Dr. Bush is a graduate of Meharry Medical College. She completed her residency in General Psychiatry and her fellowship in Child and Adolescent Psychiatry at The Ohio State University Hospital. Dr. Bush has experience working with children and adolescents in academic settings, inpatient hospital settings, and community mental health settings. She is board certified in General Psychiatry and Child and Adolescent Psychiatry.
Calissa Brooks, MS, Director of Risk Management and Quality Assurance
Calissa Brooks is the Director of Risk Management and Quality Assurance. Calissa began her career with Hermitage Hall in 2016 as the Utilization Review Coordinator. Calissa is a caring professional who displays a strong commitment to the success of children and families. Over the last 17 years she has an extensive history of working in the mental health field including severing as the Director of Clinical excellence at Camelot Care Center, worked with the Tennessee Department of Children Service investigations unit and conducted presentence investigations as a U.S. Probation Officer. Calissa Brooks holds a Master of Science in Counseling from Freed-Hardeman University, Master of Science in Criminal Justice from UT – Chattanooga and a Bachelor of Science in Criminal Justice from UT-Chattanooga.
Jeremy Humphrey, Director of Operations
Jeremy Humphrey has spent over 20 years of his career working with a diverse population of children, youth, and families in various setting that include: community-based, outpatient, residential, & shelter programs. Jeremy has worked in trauma-informed settings with kids & youth who have struggled with addiction, anxiety & depression, as well as other mental health needs. Jeremy received his undergraduate and Master’s degree from the University of Tennessee at Chattanooga. He has devoted his career working with kids, both directly and administratively. Jeremy believes in creating a positive culture that will promote a productive and therapeutic environment through ensuring effective and quality programing and standards.
Cari Hassell, Residential Director
Cari Hassell is a native Nashvillian who has held several leadership roles in government and private companies. Prior to joining the Hermitage Hall team, she served as a Facility Administrator at Truecore Behavioral Solutions – Gateway Academy. She also served as a Treatment Manager for Tennessee Department of Children’s Services – Juvenile Justice Division. She has over 20 years of experience working with children and adolescents in a behavioral healthcare setting. She earned a Master of Science in Public Service Management from Cumberland University; and a Bachelor of Science in Arts and Science w/ Concentration in Psychology and Sociology from Tennessee State University. She is active in various community and charitable organizations.
Dr. Albert Z. Holloway, III, Director of Education
Born and raised in Montgomery, Alabama, Dr. Holloway received his bachelor’s in Business Administration from Florida A&M University. He obtained his Doctorate and Masters in Administration and Supervision from Tennessee State University. Prior to Hermitage Hall, his leadership experience includes working with youth at the juvenile detention center as well as working with youth that have been sent to alternative learning centers due to behavior. Dr. Holloway believes that every student deserves a meaningful education that will provide them with the necessary tools to be productive members of society.
Lee Johnson, SHRM-SCP, Director of Human Resources
Lee is a human resources professional with over 20 years of experience with the majority being in healthcare.
She has served in several HR positions including Regional HR Director, Corporate HR Director, and Division Labor Management Analyst.
Lee previously owned an HR consulting and background check company, receiving the Small Business of the Year Award and selected as a “Top 40 Under 40” Movers and Shakers awarded by the Memphis Area Chamber of Commerce and the Memphis Business Journal.
Lee is excited to work at Hermitage Hall where she will have more of an opportunity to work directly with coaching and developing staff, which is her passion!
Kevin Smith, LCSW, Director of Admissions & Utilization Review
Kevin is excited to join the Hermitage Hall team! Kevin obtained his Masters in Social Work from North Carolina State University. Shortly after, Kevin became a Licensed Clinical Social Worker and began his career in mental health – working across all of the levels of care in three different states. He has experience in private practices, psychiatric residential treatment centers, acute psychiatric hospitals, the prison system, and more. Kevin’s versatility and clinical expertise makes him a strong asset to Hermitage Hall.
Dr. Laura Reynolds, Psychiatrist
Dr. Reynolds is originally from Knoxville, Tennessee, but now resides in the Nashville area. She received her bachelor’s and M.P.H. from Tulane University and her M.D. from the University of Tennessee. She completed her residency in Adult Psychiatry and her Child and Adolescent Psychiatry fellowship through the University of Tennessee. She is board certified in Adult, Child, and Adolescent Psychiatry.
Reach Out for Help Today
Our admissions staff is available Monday through Friday from 9 a.m to 5 p.m. (CST) to schedule a no-cost, mental health assessment. Call 615-742-3000 to get started. For questions about our programs, you can also use our online contact form. In the case of a medical emergency or crisis, please dial 911 or go to the nearest emergency room.