Our Senior Leadership Team
Hermitage Hall is dedicated to helping young people heal from the trauma they’ve experienced and the challenges they’ve overcome. That work can’t be done without an equally dedicated staff of behavioral health professionals. Our clinical department is comprised of licensed professional counselors, psychologists, and social workers that hold a minimum of a master’s degree in their area of expertise. The medical team includes a board-certified pediatrician and psychiatrist, and our teachers are certified in Special Education.
Read on to learn more about the group of senior leaders that guide our mission to provide the level of high-quality care and treatment our residents deserve.
EXECUTIVE STAFF
Brandon Cook, Chief Executive Officer
Brandon began his career in healthcare as a Firefighter and Paramedic where he discovered his passion for serving people in some of their most difficult moments in life. This passion led him to manage a flight program for a children’s hospital in the mid-south where he focused his healthcare mission to providing services for the purpose of changing a child’s future. His unique style of Servant Leadership allowed him the opportunity to enroll in the UHS COO-in-Training program beginning in 2022 where he served at 3 different UHS facilities, overseeing Acute, Residential, PHP, and Outpatient programs. Brandon holds a bachelor’s degree in health sciences and an MBA in Healthcare Management.
Mitzi Milts, Chief Financial Officer
Mitzi joined Hermitage Hall in October 2012 as the CFO. Mitzi has extensive experience working in both the private and public financial sectors. Before Hermitage Hall, she was the Chief Financial Officer with Natchez Trace Youth Academy. Mitzi has her bachelor’s from Middle Tennessee State University and is a Certified Public Accountant.
Gladys Bush, MD, Medical Director
Dr. Bush is a graduate of Meharry Medical College. She completed her residency in General Psychiatry and her fellowship in Child and Adolescent Psychiatry at The Ohio State University Hospital. Dr. Bush has experience working with children and adolescents in academic settings, inpatient hospital settings, and community mental health settings. She is board certified in General Psychiatry and Child and Adolescent Psychiatry.
DIRECTORS
Yolanda Glover, Director of Human Resources
Yolanda Glover is a native of Birmingham AL and relocated from Huntsville AL to Murfreesboro TN in 2011. She graduated from Alabama Agricultural & Mechanical University with her Bachelor’s Degree in Management in 2010. She also received her Master’s Business Administration with Concentration in Human Resources from Keller Graduate School of Management in 2015. She is extremely passionate about Human Resources, Professional Development and Training. Yolanda has worked within the Human Resources field for 10+ years and enjoys assisting others with their career journey. In her spare time she enjoys spending time with her husband and 2 kids.
Ken Jones, Director of Utilization Review
Ken Jones is a native of Baltimore, MD and relocated to Middle Tennessee in 2018. Mr. Jones holds a master’s degree in applied Behavior Analysis from Capella University and a Bachelor of Science degree in Counseling Psychology from Oakwood University in Huntsville, AL. Also, Mr. Jones is a Licensed Behavior Specialist in the state of Pennsylvania where he previously resided. He has served students and families for over 20 years in both the special and general education school systems in several different administrative capacities. Mr. Jones’ mission in life is to leave a positive impact in the lives of the individuals that he serves. He looks forward to servicing the needs of your loved one here at Hermitage Hall Residential Treatment Center.
Calissa Brooks, MS, Director of Operations
Calissa Brooks is the Director of Operations. Calissa began her career with Hermitage Hall in 2016 with over 10 years of experience in Memphis and Shelby County working with at risk youth and adults in a variety of settings from adjudicated youth/sex offenders, adult pretrial service, federal probation and child abuse investigations. Calissa has a wealth of expertise in experienced-based training, youth development, counseling, and training/development. Calissa is a caring professional who displays a strong commitment to the success of children and families. She has spent her career committed to the service of others and advocating for those who are unaware of how to advocate for themselves. Calissa Brooks holds a Master of Science in Counseling from Freed-Hardeman University, Master of Science in Criminal Justice from UT – Chattanooga and a Bachelor of Science in Criminal Justice from UT-Chattanooga.
Catora Douglas, MS, Director of Admissions
Catora is a UT graduate and has served over six years with UHS. Her experience with this company has taken her to fill multiple positions. While with UHS, Catora has been a Mental Health Technician, a Unit Manager, and held positions in admissions and various leadership roles. She recently relocated to Nashville and transferred from a UHS facility in Memphis, TN. She has a passion for helping and empowering the youth as they transition into adulthood. In her free time, Catora enjoys reading, traveling and self-care.
Dr. Albert Z. Holloway, III, Director of Education
Born and raised in Montgomery, Alabama, Dr. Holloway received his bachelor’s in Business Administration from Florida A&M University. He obtained his Doctorate and Masters in Administration and Supervision from Tennessee State University. Prior to Hermitage Hall, his leadership experience includes working with youth at the juvenile detention center as well as working with youth that have been sent to alternative learning centers due to behavior. Dr. Holloway believes that every student deserves a meaningful education that will provide them with the necessary tools to be productive members of society.
Andy Shoulders, Director of Performance Improvement
Andy began his role as the Director of Performance Improvement at Hermitage Hall in August 2023. He has a Bachelor’s degree in Environmental Science with a minor in Chemistry from the University of Tennessee at Chattanooga, and an MBA/MMHC from Vanderbilt University Owen Graduate School of Management. Andy’s professional focus is on enhancing operational efficiency and achieving economies of scale. He utilizes Lean Six Sigma tools to improve cost structure, patient satisfaction, and employee engagement.
Daniel Crawford, Director of Nursing
Graduated with Practical Nursing License in 2012. Graduated from Fortis Institute in 2018 with Associate Nursing Degree. Currently set to receive Master’s Degree in Nursing, specializing in leadership and management, in the fall of 2025. Thus far my specialties in nursing include correctional, adolescent correctional, acute psych, and long-term geriatric care. I started working for UHS as a floor nurse in May of 2023 was quickly promoted to DON in June 2023 where I was the DON until Cedar Grove closed in June of 2024. I became the DON at Hermitage Hall July of 2024.
Gina Hooper, Director of Clinical Services
Gina Hopper is a native of Tennessee. She received her bachelor’s degree in criminal justice from MTSU and master’s in counseling from Trevecca Nazarene University. A licensed professional counselor with mental health service provider credentials, Ms. Hooper has worked in a wide variety of positions over the course of her career. She began her career as a Director of Youth Services for Rutherford County Juvenile Court. Moving to Atlanta, Ms. Hooper managed community group homes for both adolescent males and females. Ms. Hooper returned to Tennessee as a Therapist, being promoted then to Director of Clinical Services. She has a strong commitment to providing compassionate and quality care to youth under her care. Sharing her experience and knowledge to the clinical team and staff to provide a healthy, safe and therapeutic environment for the residents of Hermitage Hall.